We are there for you - even after your purchase.
Your satisfaction is important to us. That is why it is important to us to support you as a competent partner even after your purchase - whether in the online shop or in a specialised shop. We are happy to take care of your concerns, suggestions and wishes and work consistently to offer the best quality. However, if you are not 100% satisfied with the goods you have ordered or if you still have questions, you will find all the important information on this page. Our customer service team will also be happy to assist you personally.
We are a competent point of contact for our customers before, during and after the purchase and are always on hand to provide professional advice.
As an owner-managed family business, we attach great importance to being there for you personally. We do not reply to emails with text modules; our team deals with each enquiry individually. Our technical customer support is "by trade": all of our colleagues have completed technical training and have often worked in metal or woodworking for many years.
We value good customer service!
Find out more about our service promise:
- Competent and accessible telephone support
- Fast responses, also by e-mail
- Specialist shop in Neu-Ulm
- Four-eyes principle in logistics
- Same-day dispatch of parcelled goods on receipt of order and payment by 14:00