We have already compiled answers to many frequently asked questions on our FAQ page.
If you cannot find the answer to your question there, please fill in the following contact form to send us a message.
We will get back to you as soon as possible.
These cookies are necessary to ensure the basic functions and technical operation of the online shop.
Google Pay payments
Session:
The session cookie saves your shopping data over several page views and is therefore essential for your personal shopping experience.
Session:
The cookie stores information of the shop customer over several page views to enable a flawless shopping experience.
Cache handling:
The cookie is used to differentiate the cache for different users and use cases.
Permanent shopping basket:
The cookie saves the shop customer's shopping basket across sessions.
Cookie settings:
The cookie saves the user's cookie settings over several browser sessions.
PayPal payments:
The cookie is used for payment processing via PayPal.
Timezone:
The cookie stores the user's time zone.
reCAPTCHA:
This function is primarily used to differentiate whether an entry is made by a natural person or is misused by machine and automated processing.
CSRF token:
For security reasons, each request from the client to the server is provided with a unique "token".
Information on origin:
The cookie stores the website from which the user came to the online shop and the entry page.
Activated cookies:
The cookie stores which cookies were accepted by the user for the first time.
Shopware Analytics is an analysis service for recording shopping behaviour on this webshop, provided by shopware AG (Ebbinghoff 10, 48624 Schöppingen, Germany) under joint responsibility (see also the data protection information). The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. a GDPR. If information is stored locally, please refer to our privacy policy for further details on data processing.
The recipients of the data are shopware AG and IT service providers. Technologies used include local storage. The data collected includes customer group, pages visited, click paths, date and time of the visit, information about the end device used (resolution, resolution density, operating system), referrer URL, information about the browser used, locale, search queries, time zone. The purpose of data collection is for marketing, analysis and statistics.
Data processing takes place within the European Union. If you have any questions about data protection, you can contact the data protection officer at legal@shopware.com. Further information can be found at https://www.shopware.com/de/datenschutz/website.
Stored data:
Shopware Analytics adds the following data to the browser's local storage until consent is revoked: _swa_anonymousId (a unique identifier of the visitor), _swa_userTraits (user characteristics of the visitor).
These cookies are used to make the shopping experience even more appealing.
YouTube video
Map:
We use OpenStreetMap as a provider to visualise the location of our shops and retailers.
Youtube:
This cookie is required for the playback of YouTube videos that have been integrated including cookies.
Wish list:
The cookie saves the wish list.
These cookies are used to collect and analyse information about user behaviour in the online shop. They are also used by advertisers to display adverts that are relevant to the user's interests. The cookies also help to measure marketing success.
Google Analytics:
Google Analytics is used to analyse website traffic. Statistics on website activities can be created and read out.
Google Tagmanager:
Google Tagmanager is a tag management system. With the help of this system, code fragments can be added to the source code of the online shop.
Google Analytics 4:
Google Analytics 4 is used to analyse website traffic. Statistics on website activities can be created and read out.
releva.nz Retargeting:
releva.nz provides us with this functionality.
pinterest tag:
The cookie is used to track the use of the services.
Facebook Pixel:
The cookie is used by Facebook to display personalised advertising offers to users of websites that integrate Facebook services based on user behaviour.
Google Ads conversion tracking:
The cookie is used to be able to allocate successes achieved on the website, such as orders or contact enquiries, to the adverts.
cookie.groupMarketingDescription
Google advertising and marketing
Solute Conversion Tracking Shopware Cookie:
This cookie stores the solute landing page URL to measure conversions.
We respect your privacy
This website uses cookies to provide you with the best possible functionality... More information.
