Contact us
Questions about shipping and returns
If you decide to purchase a forwarding agent item in our online shop, you can find out more about the forwarding agent delivery process in our document.
Yes, simply select the "Collection" shipping method when ordering.
Please note our information on collecting a machine yourself.
All information on cancellation and a cancellation form can be found on our cancellation overview page.
You can complain about an item or submit a return on the Service after purchase page.
Yes, as soon as your order has been dispatched, you will receive an e-mail with a tracking link.
FAQ
Which payment methods are possible? How do I get a gift voucher? Can I shop in your online shop without registering first?
In our FAQ section, we have answered many frequently asked questions from all subject areas for you.
Your question has not been answered?
Please contact us personally.
Give us a call
Contact us by telephone on +49 (0) 731 23232.
Our telephone hours are from Monday to Friday from 9:00 to 12:00 and from 14:00 to 17:00.
Write to us
You can use the contact form to send us your questions in writing. We will deal with your enquiry as quickly as possible from Monday to Friday.