We value good customer service!
Online trading does not have to mean anonymity and poor accessibility. As an owner-managed family business, we attach great importance to being there for you personally when you need us. We don't just reply to emails with text modules; our team deals with every enquiry individually. Our technical customer support is "from the trade", all colleagues have completed technical training and have often worked in metalworking for many years.
We are delighted that we always receive positive feedback on our customer service. At the same time, it spurs us on to continue providing you with the best possible service every day. Take us at our word and benefit from the following services:
Competent and accessible telephone support
Do you have a question before or after your purchase? Our friendly customer service team is available Monday to Friday from 9:00 to 12:00 and from 14:00 to 17:00 by telephone on +49 731 23232. There are no long queues, we will answer your call at short notice. You choose whether you would like to reach a contact person for technical or commercial questions and we will connect you with a competent colleague after a few moments.
Quick answers also by e-mail
If you would prefer to send us your enquiry in writing, you can contact the paulimot team at support@paulimot.de. In 99.5% of cases, you will receive a competent response within 24 hours from Monday to Friday (excluding public holidays). In most cases it is even much quicker.
Purchasing, sales, technology, logistics, customer service and accounting - all in Neu-Ulm, Bavaria
Our entire team is based in Neu-Ulm in Bavarian Swabia. This means that the distances between the individual departments are short and we can quickly resolve your requests and concerns. All our colleagues in customer service speak at least German and English (and most of them also speak Swabian). This means that we are easy to contact even if something should go wrong or a warranty claim should arise. We promise you that we won't leave you out in the rain if you have a problem!
We are a competent point of contact for our customers before, during and after the purchase and are always on hand to provide professional advice.
Specialist shop
Although our main sales channel is online retail, you can also view our products "live and in colour" before you buy. For this purpose, we have set up a specialist shop at our company headquarters at Zeppelinstraße 3 in 89231 Neu-Ulm, which is open for you from Monday to Friday from 09:00 to 17:00. The technical sales staff will be happy to answer your questions and give you personalised advice during this time. If you wish, you can also pay for all products available in the online shop directly and take them with you.
Same-day dispatch for orders and payments received by 14:00
We do not have long delivery times. All products shown as available in our online shop or on the sales platforms are in stock at our logistics centre in Neu-Ulm and can be picked and packed immediately after we receive your order. We dispatch goods that can be sent by parcel post on the same working day if we receive your order and payment by 14:00. Forwarding goods leave our warehouse on the same day if we receive your order and payment by 10.00 am. Orders with receipt of order or payment after 14:00 (or 10:00 in the case of freight forwarding) are guaranteed to leave our warehouse with the first DHL collection of the following working day. This means that you can often receive parcels with a delivery address within Germany the very next day.
Four-eyes principle in logistics
Our logistics team works according to the four-eyes principle. After your consignment has been picked by a colleague from the team, it is checked again by a second person and then carefully packed. This reduces incorrect deliveries to an absolute minimum.
Online shipment tracking
For goods that can be sent by parcel post, you will automatically receive an e-mail with a tracking link as soon as your order has left our warehouse. We will also be happy to provide you with the tracking link for forwarding shipments on request. This means you will always know where your consignment is at any given time.
Delivery by carrier
As soon as the goods have been handed over to the carrier, you will receive a text message with the delivery date. If you wish to change the delivery date, please follow the instructions in the text message. The goods will be delivered free kerbside.
Service after the purchase
Your satisfaction is important to us. That is why it is important to us to support you as a competent partner after your purchase - whether in the online shop or in a specialised shop. We are happy to take care of your concerns, suggestions and wishes and work consistently to offer the best quality. However, if you are not 100% satisfied with the goods you have ordered or if you still have questions, you will find all the important information on this page. Our customer service team will also be happy to assist you personally.
It's not my first purchase from Paulimot. And as always, everything went very well. Reliable, transparent and the goods, whether machine or accessory, are always of the best quality. All this is available at a reasonable, even fair price. Paulimot has become one of my favourite companies because everything is just right!
It is always an experience to shop at Paulimot, whether online or in Ulm, there are always competent advisors ready to deal with questions and problems.
It's not my first and not my last purchase from Paulimot. Telephone enquiries are answered competently and the staff also take their time with "small parts"! I have never been disappointed with the quality and the delivery has always been very fast. There is nothing more to say....
Absolutely top! Such quality in this price segment can only be found here. The stability and quality of the workmanship is first class. Whether green, blue or red, no competitor offers such value for money. I am thrilled!
I am very satisfied with the company. The staff are super and very well trained. The customer receives a clear and satisfactory answer and help with questions about the offers. I have been a customer for several years and can recommend the company to others.